We are dedicated to making your experiences at Studio 31, with your appointment time being reserved solely for you.
“No-shows” and last-minute cancellations mean that other clients don’t get the opportunity to book their treatments in those time slots.
We strive to be the very best therapists for you and invest a great deal in post-graduate education to stay abreast of the latest advances in the industry, in order to provide you with the best treatment options available.
Life is hectic and sometimes you may need to change your booking, but we kindly request 24 hours notice on appointments longer than 45 minutes (including, but not limited to: eyelash extensions, day spa, floating sessions, IPL, cosmetic tattooing, facials and massage) so that we can offer that time slot to another client who may be on a waiting list.
If you can’t give 24 hours notice and have to cancel your appointment at short notice, you have 2 options:
send a friend or family member in your place
pay a cancellation fee of $30
We hope this clearly highlights the reasons behind the introduction of this policy which will take effect immediately. While cancellation charges are now standard in the industry, we hope that Studio 31 will not be pressured to put it into practice.